Objective	Seeking a technical and/or training position where my knowledge of computer hardware, operating systems, applications, networks, and protocols can be utilized and expanded.
Experience	February 1999 - Present                       AIR Credit Reporting, Inc.                                             Ft. Lauderdale, FL Technical Manager Setup and maintain Windows 98 and NT 4.0 peer-to-peer and client/server networks for the South Florida AIR Credit branch office. Responsible for client site evaluation of hardware and software compatibility, client site hardware and software upgrade recommendations, setup, maintenance, and training on AIR Credit software. Technical writer for AIR Credit. Created software training and installation manuals for client usage as well as interoffice procedural guidelines. Manage the day to day needs of approximately 80 accounts including new software installation and upgrades, end user help desk support, and assist mortgage broker(s) to better understand the guidelines set forth by the three major credit reporting agencies: Trans Union, Experion, and Equifax. Webmaster for AIR Credit Reporting.
	July 1997 - Nov. 1998                         The Answer Group                                                    North Lauderdale, FL Technical Service Engineer Provided 1st, 2nd, and 3rd level home and business help desk support including networking, software and hardware replacement, and complete client relations for Compaq, Gateway, IBM, and Toshiba home and business end-users. Directed clients through full installations, replacement, and troubleshooting of computer hardware, including system boards, video and cache memory, hard, floppy, LS-120, ZIP, JAZZ, CD-ROM, and DVD drives, power supplies, and sound, video, network, TV tuner, IDE/EIDE/SCSI and DVD controller cards, video cameras, etc.. Directed clients through full installations and troubleshooting of Windows 3.1, 95, 98 and NT as well as all 3rd party software components. Directed Training of new employees on hardware and software troubleshooting and installation.
	Oct. 1993 – July 1997                          Fire Alarm Systems, Inc.                                                      Plantation, FL Fire Alarm Installer Installed and upgraded fire alarm systems in homes and businesses. Programming fire alarm systems. Troubleshooting various complications with fire alarm wiring and devices.
	1982 – Present                                      Miscellaneous Experience Worked with Franklin Ace 1200, Apple II, II+, IIc, Commodore Vic 20/64, and the Atari 400 and 800 machines installing/configuring software and hardware personally and with friends. Provide personal consultation on home and business computers and networks. Beta tested Windows 2000 Pro & Adv. Server through entire development cycle, currently testing Windows Millennium.
Education	March 1993 – Nov. 1993                     ITT Technical Institute                                                 Ft. Lauderdale, FL Studied fundamentals of computer electronics including devices and circuits, wiring, and troubleshooting electronic circuits. Aug. 1985 – July 1987                         Coral Springs Academy                                                  Coral Springs, FL General High School Studies. Graduated Summa Cum Laude. July 1997 – Nov. 1998                         The Answer Group                                                    North Lauderdale, FL Weekly, in-depth training and testing on Windows 95, 98, NT Workstation & Server Installation, Troubleshooting, and Optimization. Weekly, in-depth training and testing on all home and business computing software and hardware.
Personal Skills	Self-motivated and gets along well with others.  I am flexible and willing to do and learn new things
References	Available upon request.